See the conversation or record in action. Routine tasks run automatically; staff step in when a case needs them. These are fictional scenarios, not client projects or connected systems
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Illustrative demo · Fixed sample data · No message is sent
Answer customers on WhatsApp
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The problem
The shop owner repeats delivery and opening-hours answers, while some messages go unanswered
WhatsAppIllustrative conversation
Example shopAutomatic replies
Today
Customer
Do you deliver to New York? How much is delivery?
10:24
Automatic replies
Example conversation
Input: Customer message: “Do you deliver to New York? How much is delivery?”
Play the demo, or choose any step yourself
Practical uses for everyday work
What could change in your work?
Each example covers a defined task. Connections, data access, permissions and scope are assessed before an agreement
WhatsApp agent
Answer customers on WhatsApp
The shop owner repeats delivery and opening-hours answers, while some messages go unanswered
What comes in?
Customer message: “Do you deliver to New York? How much is delivery?”
What does automation do?
The reply agent uses the shop's approved information. This fictional shop charges USD 5 for delivery within New York. Unknown questions or requests for a person are handed to staff
What does the business receive?
A clear WhatsApp answer, with staff receiving conversations that need follow-up
Automatic within the agreed setup
The delivery answer is sent from approved shop information, without staff reviewing every reply
Telegram bot
Staff submit requests through Telegram
Office supply requests get lost among messages in the group
What comes in?
A staff member sends the bot: “Three packs of A4 paper for the office, needed on Sunday”
What does automation do?
The bot collects the item, quantity and requested date, prepares a record in a connected request list and notifies the responsible person if integration is available
What does the business receive?
An organized supply request, without searching through group conversations
Automatic within the agreed setup
The bot records the supply request and notifies the responsible person automatically. Supply approval is a separate step
Website chatbot
Help website visitors and collect their requests
Visitors have questions before contacting the business, and the owner is not always available to answer
What comes in?
A visitor writes on a maintenance company's website: “My air conditioner isn't cooling. Can you visit my home?”
What does automation do?
The website chat agent explains the service using approved company information, asks for the area, device type and contact method, then prepares a request for staff
What does the business receive?
The visitor knows the next step, and the company receives an organized request if the visitor chooses to share details
Automatic within the agreed setup
The chatbot answers and asks for missing details automatically. Scheduling a visit is a separate step
In-app chatbot
Help users inside a shopping app
Users leave the app to ask support about an order, even when its status is already available
What comes in?
A signed-in user opens the app assistant and asks: “Where is my order #104?”
What does automation do?
The assistant reads the user's authorized order record and shows its delivery status and estimated arrival from the order system
What does the business receive?
The user gets an order update without leaving the app or waiting for a support reply
Automatic within the agreed setup
Order status and arrival estimates are shown automatically from app data, without staff reviewing every question
Facebook Messenger
Answer opening-hour and branch questions on Facebook
Business pages receive the same questions about opening hours and branches, and replies can be delayed
What comes in?
Messenger inquiry: “What are today's opening hours? Do you have a Dubai branch?”
What does automation do?
The page assistant answers using approved branch and opening-hour information. In this fictional example, the Dubai branch opens from 10 am to 10 pm
What does the business receive?
The customer gets branch information directly in Messenger without waiting for a staff member to answer a routine question
Automatic within the agreed setup
Branch details and opening hours are sent automatically, without staff reviewing every routine question
Instagram messages
Answer product questions in Instagram DMs
Customers ask about prices and sizes in direct messages, and the shop owner repeats the same product details
What comes in?
Direct message: “Can you tell me about the blue shirt? What sizes and price?”
What does automation do?
The assistant retrieves product details from the approved catalog and replies in the conversation. This example lists S, M and L at USD 25, then asks which size the customer prefers
What does the business receive?
The customer sees product details and the next step without waiting for a manual reply about prices and sizes
Automatic within the agreed setup
Product details and prices are sent automatically from the catalog. Stock and purchase confirmation are separate steps
Order records
Record store orders without manual copying
Staff copy each message into a spreadsheet and may miss an address or quantity
What comes in?
Order message: “Two A5 notebooks, under Ali's name”
What does automation do?
Extract the name, product and quantity, prepare an order record and flag the missing delivery address rather than guessing it
What does the business receive?
An organized order in a spreadsheet or compatible system, with a prompt to complete the address
Automatic within the agreed setup
Name, product and quantity enter the record automatically. A missing address leaves order confirmation awaiting completion
Invoice extraction
Turn invoice details into a spreadsheet
Office staff retype invoice references and amounts from many files and images